Xact - Immediate Recovery

Order processing

As soon as we receive your online order, our team prepares your items and you receive a confirmation email. Your package then ships with Canada Post within 48 hours. A second email gives you your tracking number.

We ship within Canada only.

Shipping rates

• Standard shipping: free on orders of $100 and over, $9.99 on orders under $100
• Express shipping: $9.99 on orders of $100 and over, $14.99 on orders under $100
• Oversized items (skis, poles, snowshoes): $40 shipping fee

In-store pickup

Pickup is free at our store, 141 chemin Sainte-Foy, Quebec City. Choose “Pick up” at checkout and we’ll email you as soon as your order is ready.

Questions? enligne@lecoureurnordique.ca

We accept product returns within 15 days of the in-store purchase date or of receiving your parcel.

Returned items must be in new condition, with their tags and in their original packaging.

Otherwise, the return will be refused.

No refunds, exchanges or store credit on items discounted 40% or more, electronics (watches, headphones, headlamps), socks, underwear, swimwear and gift cards.

For returns by mail, a $12 return and restocking fee will be deducted from your refund. Le coureur nordique reserves the right to charge higher fees for returns of oversized products (skis, poles, strollers, etc.).

If we notice excessive use of the return system, such as multiple returns of the same item in different sizes for at-home try-ons, we reserve the right to charge additional fees beyond the standard $12 fee. These fees may be applied to cover the increased logistics costs of these frequent returns.

For more details, see our returns page.